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Refund Policy

Clear, practical terms for clients who partner with Matka Development on software, platforms, and ongoing services.

Matka Development

Welcome to Matka Development. This Refund Policy explains the terms and conditions related to refunds, cancellations, payments, wallet balances, subscriptions, digital products, software services, API services, development projects, gaming scripts, reseller panels, and all related services provided through our platform.

By purchasing, using, or accessing any service from Matka Development, you agree to this Refund Policy along with our Terms & Conditions and Privacy Policy.

1. Introduction

Matka Development provides digital services, including but not limited to:

  • Website development
  • Gaming software development
  • API integration
  • Payment gateway integration
  • Admin panels
  • Mobile application development
  • Script customization
  • Hosting services
  • Marketing tools
  • Technical support
  • Software licensing
  • White-label solutions
  • Digital subscriptions
  • Gaming-related development services

Since our services are digital and customized in nature, refunds are governed under strict conditions.

2. Nature of Digital Services

All products and services offered by Matka Development are digital, virtual, software-based, or service-oriented products. Once delivered, activated, shared, downloaded, installed, configured, customized, or accessed, such products become non-returnable and non-refundable.

Digital products cannot be physically returned. Therefore, refund eligibility is limited and subject to investigation and approval.

3. No Refund Policy for Completed Services

Once any of the following actions occur, no refund shall be provided:

  • Project started
  • Source files delivered
  • Script shared
  • Hosting activated
  • Panel credentials delivered
  • API credentials delivered
  • Domain purchased
  • Customization work started
  • Software license generated
  • Server setup completed
  • Wallet recharge completed
  • Digital access granted
  • Admin access shared
  • APK or application delivered
  • Testing environment shared
  • Client approval received

All completed and delivered services are considered final.

4. Non-Refundable Services

The following services are strictly non-refundable:

  • Custom software development
  • Matka software scripts
  • Gaming software
  • Betting-related development
  • API services
  • SMS gateway services
  • Hosting charges
  • Server setup fees
  • Domain registration fees
  • Advertisement services
  • Subscription plans
  • Source code purchases
  • Maintenance charges
  • Technical consultation fees
  • Software installation services
  • Cryptocurrency payments
  • Third-party service charges
  • Reseller packages
  • White-label software

All such purchases are final and irreversible.

5. Refund Eligibility

Refunds may only be considered under the following limited situations:

5.1 Duplicate Payment

If a customer accidentally makes multiple payments for the same service, the extra payment may be refunded after verification.

5.2 Failed Service Delivery

If Matka Development fails to deliver the purchased service within the committed timeline and no work has started, partial or full refunds may be considered.

5.3 Technical Failure from Our Side

If a purchased service becomes permanently unusable due to a technical issue caused solely by our system, and we fail to resolve the issue within a reasonable period.

5.4 Unauthorized Transaction

If a payment is proven to be unauthorized or fraudulent, refund requests may be reviewed after identity verification and payment investigation.

6. Situations Where Refund Will NOT Be Granted

Refund requests shall be rejected in the following situations:

  • Change of mind
  • Lack of technical knowledge
  • Business loss
  • Gaming losses
  • Gambling losses
  • User negligence
  • Account suspension due to policy violations
  • Delayed responses from the client
  • Failure to provide required documents
  • Third-party server issues
  • Payment gateway downtime
  • Legal restrictions on user location
  • User misunderstanding before purchase
  • Violation of platform rules
  • Misuse of software
  • Attempt to reverse engineer software
  • Sharing credentials with third parties
  • Illegal activities performed by the user
  • Government restrictions
  • ISP/network issues
  • Device incompatibility
  • Browser compatibility issues
  • Account banned due to suspicious activity

7. Gambling & Legal Compliance Disclaimer

Matka Development provides software development and technical solutions only. We do not operate, organize, promote, manage, or conduct gambling activities.

Users are solely responsible for ensuring that their use of our services complies with the laws applicable in their jurisdiction. Certain states and countries may prohibit or regulate gaming, betting, gambling, or wagering-related activities.

We do not guarantee that any gaming-related software, script, or platform purchased from us is legal in every jurisdiction.

Users must independently verify local laws before purchasing or using our services.

8. Restricted Jurisdictions

Users from jurisdictions where online gaming, betting, wagering, gambling, or similar activities are prohibited are strictly advised not to use our services.

Matka Development shall not be held responsible for:

  • Account restrictions
  • Government actions
  • Legal notices
  • Regulatory penalties
  • Payment freezes
  • Bank account issues
  • Financial losses
  • Seizures or investigations

caused by local laws or government regulations.

9. User Responsibility

Before purchasing any service, the user agrees that:

  • They are above 18 years of age
  • They understand the nature of digital products
  • They understand the risks associated with online gaming software
  • They are legally allowed to use such services in their jurisdiction
  • They will not misuse the software for illegal activities
  • They will comply with local laws and tax regulations

The user accepts full responsibility for all consequences arising from the use of our services.

10. Chargebacks & Payment Disputes

Initiating false chargebacks or payment disputes after successful delivery of services is strictly prohibited.

If a customer files a chargeback without a valid reason:

  • Services may be suspended immediately
  • Accounts may be permanently terminated
  • Licenses may be revoked
  • Legal action may be initiated
  • Blacklisting may occur

We reserve the right to submit evidence, including:

  • Chat records
  • Delivery proofs
  • Login records
  • IP logs
  • Screenshots
  • Payment confirmations
  • Project files

to payment processors and legal authorities.

11. Partial Refunds

In certain situations, partial refunds may be provided at our sole discretion, including:

  • Project cancellation before completion
  • Delay caused solely by our team
  • Partial service non-delivery
  • Mutual agreement between both parties

Administrative charges, setup fees, gateway charges, taxes, and third-party fees may still be deducted.

12. Subscription Services

For monthly, quarterly, or yearly subscriptions:

  • Subscription fees are non-refundable
  • Users may cancel future renewals anytime
  • Active subscription periods will remain valid until expiration
  • No refund shall be issued for unused periods

If auto-renewal is enabled, users are responsible for cancelling before the renewal date.

13. Wallet Balances & Deposits

Any balance added to user wallets, panels, reseller accounts, or internal systems:

  • Cannot be withdrawn as cash
  • Cannot be refunded
  • May only be used for services available on the platform

Promotional credits, bonus balances, and reward balances are also non-withdrawable and non-refundable.

14. Third-Party Services

Matka Development may integrate or recommend third-party services, including:

  • Payment gateways
  • Hosting providers
  • SMS gateways
  • APIs
  • Advertising platforms
  • Cloud providers

We are not responsible for failures, downtime, restrictions, policy changes, suspensions, or losses caused by third-party services. Refunds for third-party charges are subject to their own refund policies.

15. Project Cancellation by Client

If the client decides to stop the project after work has started:

  • No full refund shall be granted
  • Charges for completed work will apply
  • Administrative costs may be deducted
  • Delivered files remain chargeable

Matka Development reserves the right to retain payment for work already completed.

16. Project Cancellation by Us

We reserve the right to cancel or suspend any service if:

  • Fraud is suspected
  • Illegal activity is detected
  • Fake documents are submitted
  • Abuse or harassment occurs
  • Payment disputes are initiated
  • Terms are violated

In such cases, refunds may or may not be granted depending on the investigation results.

17. Processing Time for Approved Refunds

If a refund is approved:

  • Refunds may take 7–15 business days
  • The original payment method shall be used whenever possible
  • Banking delays are beyond our control
  • Transaction fees may be deducted

Refund timelines depend on banks, payment gateways, and financial institutions.

18. Taxes & Transaction Charges

Taxes, GST, payment gateway charges, server fees, setup fees, and administrative costs are generally non-refundable.

If a refund is approved, such deductions may apply.

Users are responsible for their own tax obligations under local laws.

19. Limitation of Liability

Matka Development shall not be liable for:

  • Financial losses
  • Gambling losses
  • Business losses
  • Revenue loss
  • Data loss
  • Legal penalties
  • Government actions
  • Account suspensions
  • Third-party restrictions
  • Server downtime
  • Payment failures
  • Cyber attacks
  • Unauthorized access

Users utilize our services entirely at their own risk.

20. Responsible Usage Notice

Users are advised to use all gaming-related software responsibly.

We do not encourage addiction, illegal gambling, irresponsible financial behavior, or unlawful betting activities.

Users should seek professional/legal advice if unsure about local laws or regulations.

21. Modification of Refund Policy

Matka Development reserves the right to:

  • Modify this Refund Policy
  • Change refund eligibility rules
  • Update service conditions
  • Add or remove clauses

without prior notice.

Users are advised to review this page periodically.

Continued use of our services constitutes acceptance of the updated policy.

22. Governing Law & Jurisdiction

This Refund Policy shall be governed by and interpreted under the laws of India.

Any disputes arising from this policy shall fall under the jurisdiction of the appropriate courts in India.

Users agree to resolve disputes through lawful procedures only.

23. Contact Information

For refund-related queries, users may contact us through the official website:

Matka Development Contact Page

Please include:

  • Order ID
  • Payment screenshot
  • Registered email
  • Transaction details
  • Description of the issue

Incomplete requests may face delays or rejection.

24. Final Agreement

By using Matka Development, you acknowledge that:

  • You have read this Refund Policy
  • You understand the risks involved
  • You agree to all terms mentioned above
  • You understand the legal responsibilities related to gaming software usage
  • You accept that digital services are generally non-refundable

If you do not agree with this policy, please discontinue use of our services immediately.